Refund policy

100% satisfaction guaranteed!

At Labasics, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable products. Following rules apply:

Return Guidelines

  • Labware: Returns accepted within 35 days of receipt. Items must be in original, saleable condition.
  • Equipment: Returns accepted within 35 days of receipt only if the package is unopened. A restocking fee applies once the equipment has been shipped:
    • Small equipment: Minimum 10% restocking fee
    • Large equipment (>70 lb): 40% restocking fee
  • Catalysts: Non-returnable and non-refundable.
  • Crystals: Returns accepted only if there is a verified quality issue. Contact us within 7 days of receipt with clear photos for evaluation.
  • Custom Products: Non-returnable and non-refundable.
  • Bulk Purchases: Final sale. No returns accepted.

Return Shipping Fees

Return shipping is free for eligible products. For non-eligible or special items (e.g. customized, bulk, or non-returnable categories), shipping and restocking fees may apply.

How to Initiate a Return

To request a return:

  1. Log in to your account
  2. Navigate to Orders and select the relevant order
  3. Click "Request Return"
  4. Choose the item(s), select a reason, and provide additional details if needed
  5. Submit the request

If you need assistance, contact our support team at support@labasics.shop.

Labasics reserves the right to determine the condition and salability of returned items. Refunds will be issued to your original payment method or as store credit.

Order Cancellation Policy

Cancel Within 1 Hour:
Orders can be canceled within 1 hour of placement. Simply:

  1. Log in to your account
  2. Navigate to Orders and select the relevant order
  3. Click “Cancel”, choose a reason, and confirm

Cancel After 1 Hour:

  1. If more than 1 hour has passed, please contact us at support@labasics.shop to request a cancellation.
  2. If your order has already been processed or shipped, it cannot be canceled. You may need to follow our Return Policy instead.

You can always contact us for any return questions at support@labasics.shop.